Shipments and Returns

For Cyprus

If the products you ordered are not available, we will notify the customer. We are not responsible for any delay or any of our commitments if the delay or the failure of delivery is a result of situations out of our plausible control.

You have to choose:

                 FREE for orders above € 60

• Pick up your order from our store in Nicosia (free)
• Pick up your order from our store in Larnaca (free)
• Pick up your order from ACS near you (€2.00 VAT included)
• Delivery at designated address in Cyprus (€3.90 VAT included)

For Abroad

Packages are generally dispatched within 1 day after receipt of payment and are shipped via EMS Data Post. Expected delivery 5-7 days worldwide.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Travel Equipment is always performance tested, at fully loaded capacity, using our stringent quality control standards. Before we offer any product for sale, it is put through rigorous tests of strength, durability, and dependability that represent the environmental demands of frequent travelers.

Gogo products are rigorously tested to ensure that the travel products you trust meet stringent standards. Consequently, if a problem occurs with this Gogo product and the problem is caused by manufacturing defects in material and workmanship, Gogo team will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. The warranty provided for herein applies only to and extends for the lifetime of the first purchaser or gift recipient of the Product.

This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example).

To create a Repair Request, please contact eshop@gogotravelgoods.com or contact with central 00357-22338264 

Incidental and consequential damages are expressly disclaimed. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. To the extent permitted by applicable law, any implied warranties are hereby excluded. The warranty provided herein is limited to the value of the Product. Manufacturing specifications are subject to change without notice.

The warranty applies only on presentation or communication of the warranty certificate accompanied by the bill of sale including the date of sale and the product reference. If these two documents are not provided, GOGO reserves the right to refuse to apply the warranty.

Any other defect covered by the commercial warranty must be notified to the GOGO After Sales Service as quickly as possible after it has been discovered so as to prevent the defect from worsening.

If the product is no longer available for sale, an appropriate and equivalent article will be proposed to you.
GOGO shall endeavor to provide a rapid and satisfactory solution within the scope of this warranty, but in no way can it be held responsible for cases of force majeure as defined by the law and legal precedent that might prevent implementation of the warranty.

Depending on the product, GOGO offers Limited 1,2,3 or 5 years Warranty (Warranty Period) against defects in material and workmanship, computed from the date of purchase. To find the length of the Warranty Period, please see the product labeling, the hangtag, and the documentation provided with the product.

Leather Care

Care instructions

Now that you've received your lovely GOGO handbag, wallet even belt, you will want to make sure to protect it.
 Here you will find recommendations to keep it looking its best.

Protecting your natural leather products

We only use genuine leather therefore the texture of your leather product may vary slightly. This characteristic feature makes your item unique and unrepeatable.

Natural leather is truly top grain—the prime layer is known for its astonishing softness and supple feel. We are proud of how hardy is our leather products that is considering its softness. We use genuine leather and monitor our tanning quality and color consistency with much more precision, which are crucial to our success.

Natural leather absorbs the oils from your hands, and through aging assumes a classic, worn look. As a general rule, the less you do to clean leather or suede, the better.

However, to improve the protective layer of the leather on your GOGO product and to ensure you enjoy it for an extended period of time, we have some suggestions:

• Lightly spray the item with non-silicone spray (available in most shoe shops). This will create an extra protective coat. - Do not expose it to direct heat or sunlight for extended periods; this will cause the color to fade.
• Keep your product dry. Avoid getting it wet or damp. If it gets wet, allow the product to dry naturally. Do not attempt to place it near a heat source to speed up the drying process. To clean it, simply wipe with a dry cloth.
• Ink stains penetrate the leather and won't come out. Pay extra attention when using ball-point pens or markers around your item. - Avoid rubbing, scraping or hitting it against rough or uneven surfaces.
• You may occasionally apply a leather-care cream evenly (available in most shoe shops). Creams will make it softer, but might also make it slightly darker.
• Store your product in a dry, well-ventilated place away from high temperatures in a breathable bag. Avoid plastic bags which prevent air circulation Avoid using moth balls.

Protecting your suede products

Due to the natural dyeing processes used in suede, GOGO leather products cannot guarantee your new suede handbag or wallet is 100% colorfast. Preventive care and maintenance is the best way to keep your new product looking fantastic.

• Lightly spray the item with non-silicone spray (available in most shoe shops). This will create an extra protective coat. Make sure to test a hidden section first to ensure your item is colorfast.
• Do not expose it to direct heat or sunlight for extended periods; this will cause the color to fade.
• Keep your suede away from damp environments which can encourage mold and mildew. If your suede product gets wet, soak up the excess moisture with a clean, dry towel (preferably in a similar color to the wallet or bag). Then, allow the product to dry naturally. Do not attempt to place it near a heat source to speed up the drying process. After it is dry, restore the nap with a suede brush.
• Store your product in a dry, well-ventilated place away from high temperatures in a breathable bag. Avoid plastic bags which prevent air circulation Avoid using moth balls.

 We hope you enjoy your new GOGO product for years to come!

  Monitor our tanning quality and color consistency with much more precision, which are crucial to our success.